Return & Refund

Last updated: 21 August 2026

Returns & Refunds Policy

30-day return window

You may request a return within 30 days of receiving your order. To be eligible, an item must be unused, in its original condition and packaging, and include all parts and accessories.

How to request a return

Email support@ttfurnishing.co.uk before sending an item. Include your order number and reason for return. We will provide the return address and instructions. Returns are accepted by mail; do not send an item without approval.

Return costs

For a change-of-mind return, the customer pays the return shipping cost. If an item is damaged, defective or incorrect, T&T Furnishings pays the reasonable return shipping cost. We do not charge a restocking fee.

Damaged, defective or incorrect items

Contact us as soon as possible after delivery and include your order number plus photographs of the item and packaging. We will arrange an appropriate replacement, return or refund.

Refunds

After we receive and inspect an approved return, we will notify you. Approved refunds are sent to the original payment method. Please allow 5–10 business days after approval for your payment provider to post the refund.